Privacy Policy

Introduction

Mike's Hot Wings & Such ("we," "our," or "us") operates the website mikeshotwings.net. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

When you place an order or use our services, we may collect:

• Name and contact information (phone number, email address)
• Order details and preferences
• Payment information (processed securely through Clover POS — we never store your card details)
• Loyalty rewards account information

How We Use Your Information

• To process and fulfill your food orders
• To send order confirmations and status updates via SMS
• To manage your loyalty rewards account
• To send promotional offers (only if you opt in)
• To improve our menu and services

Payment Security

All payment transactions are processed through Clover POS, a PCI DSS compliant payment processor. We never store, process, or transmit your credit card information on our servers. When you pay online, you are redirected to Clover's secure hosted checkout page.

SMS Communications

By providing your phone number when placing an order, you consent to receive transactional SMS messages including order confirmations and status updates. You may opt out of promotional messages at any time by replying STOP.

Data Protection

We implement appropriate security measures to protect your personal information. Your data is stored on secure servers with encrypted connections (HTTPS/TLS).

Third-Party Services

We use the following third-party services to operate our platform:

• Clover POS — payment processing and order management
• Twilio — SMS notifications
• Vapi — AI-powered phone ordering assistant

Each service has its own privacy policy governing how they handle your data.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Mike's Hot Wings & Such
7730 Wolf River Blvd, Suite 113
Germantown, TN 38138
Phone: (901) 668-8470