Terms of Service

Agreement to Terms

By accessing or using the Mike's Hot Wings & Such website (mikeshotwings.net) and services, you agree to be bound by these Terms of Service.

Online Ordering

• All orders are subject to availability and confirmation
• Prices are listed in US dollars and include applicable taxes at checkout
• We reserve the right to refuse or cancel any order
• Orders placed online are for pickup only unless otherwise specified
• Estimated pickup times are approximate and may vary based on order volume

Phone Ordering

Our AI-powered phone assistant helps take your order. By calling our order line, you acknowledge that:

• Your call may be handled by an AI assistant
• Calls may be recorded for quality and training purposes
• You may request to speak with a staff member at any time
• A payment link may be sent to your phone via SMS

Payment

Payment is processed securely through Clover POS. We accept major credit cards, debit cards, and contactless payments. For phone orders, a secure payment link may be sent via text message.

Refunds & Cancellations

• Orders may be cancelled before preparation begins
• Refunds for quality issues are handled on a case-by-case basis
• Contact us directly at (901) 668-8470 for any order issues

Loyalty & Rewards Program

• Rewards points are earned on qualifying purchases
• Points have no cash value and cannot be transferred
• We reserve the right to modify the rewards program at any time
• Abuse of the rewards program may result in account termination

Gift Cards

• Gift cards are non-refundable
• Lost or stolen gift cards cannot be replaced
• Gift cards do not expire

SMS Text Messaging

By providing your mobile phone number on our website, at the counter, when placing a phone order, or when signing up for loyalty rewards, you consent to receive transactional SMS messages from Mike's Hot Wings & Such relating to your orders — including order confirmations, secure payment links, ready-for-pickup notifications, and order issue updates.

• Frequency: typically 1–4 messages per order placed.
• Carrier charges: message and data rates may apply per your wireless plan; we do not charge for the messages themselves.
• Opt out: reply STOP to any message to unsubscribe.
• Help: reply HELP, or contact (901) 668-8470 / assistant@fsitsolutions.com.
• We do not sell, rent, or share your mobile phone number with third parties for their marketing.

Full SMS terms are described in our Privacy Policy.

Limitation of Liability

Mike's Hot Wings & Such is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our maximum liability is limited to the amount you paid for the specific order in question.

Contact

Mike's Hot Wings & Such
4674 Merchants Park Circle, Suite 741
Collierville, TN 38017
Phone: (901) 668-8470